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F.A.Q.

Signature Facial Treatments

What is the difference between your facials?

The key differences between the Personalized Self-Love Facial and the Longevity Signature Facial at Beauties Lab lie in their focus, techniques, and additional luxury elements.


Personalized Self-Love Facial (45, 60, or 90 minutes)

  • Customized to your skin's unique needs (sensitivity, acne, dullness, dark spots, etc.).
  • Focuses on skin health and relaxation with a deep cleanse, exfoliation, extractions, and customized masks.
  • Uses the Theraface device for targeted skin benefits.
  • Massage included: Rejuvenating facial massage, with extended time for deeper relaxation in the 90-minute version (includes arm & hand massage).
  • End goal: Restores radiance, strengthens the skin barrier, and provides a soothing, refreshing experience.

Longevity Signature Facial (60 or 90 minutes)

More advanced and luxurious than the Self-Love Facial. Includes additional high-tech skincare elements, such as:

  • Exosomes VENN for skin rejuvenation and anti-aging.
  • Celluma LED therapy for deeper skin regeneration.
  • Collagen sheet mask for enhanced hydration and firming.

Enhanced relaxation features:

  • Décolleté mask (sheet or silicon) for added hydration while the face mask or LED therapy is applied.
  • Arm & hand massage using VENN body wash and cream.
  • Lip treatment with VENN lip balm.

End goal: Focuses on anti-aging, deep hydration, and longevity while offering a luxurious and holistic wellness experience.

Which Facial to Choose?

If you want a versatile, customizable, and relaxing facial: Go for the Personalized Self-Love Facial.

If you're looking for a more advanced, luxury anti-aging experience with extra treatments: Choose the Longevity Signature Facial.

Are the products used during treatments clean?

Yes! At Beauties Lab, we use non-toxic, high-performance products that are clean and free from harmful ingredients. Our facials incorporate carefully selected skincare that prioritizes your skin’s health, effectiveness, and sustainability.

What is LED light therapy?

LED light therapy is a non-invasive skincare treatment that uses different light wavelengths to improve skin health. It helps with acne, aging, and inflammation by stimulating cell repair and collagen production.

Different colors of LED light penetrate the skin at various depths to trigger healing:

  • Blue Light: Kills acne-causing bacteria.
  • Red Light: Boosts collagen to reduce wrinkles and improve elasticity.
  • Infrared Light: Promotes deep healing and reduces inflammation.


We use Celluma® LED Light Therapy to target your skin’s needs—whether it's reducing breakouts, smoothing fine lines, or calming redness. This treatment helps skin heal faster, look fresher, and feel healthier.

Can I get a facial if I am pregnant?

Absolutely! We offer pregnancy-safe facials using gentle, non-toxic ingredients. However, we avoid certain products and treatments, such as strong exfoliants or LED light therapy, to ensure your safety. Let us know in advance, and we’ll tailor the treatment to your needs!

What makes Beauties Lab facials unique?

Our facials combine high-performance skincare with deep relaxation. We customize every treatment to your skin’s unique needs, using cutting-edge technology like Theraface and LED therapy, while integrating soothing massage techniques for a truly holistic experience. Our focus is on results-driven treatments that feel like self-care.

What is the Glow Fix, and why should I choose this treatment?

The Glow Fix is a fast, effective facial designed to instantly brighten and refresh your skin. It’s perfect if you want glowing, hydrated skin before an event or just a quick pick-me-up. This treatment deeply hydrates, smooths texture, and enhances radiance in just 30 minutes—great for those with a busy schedule!

Do you offer a facial for acne?

Yes! Our Personalized Self-Love Facial is excellent for acne-prone skin, as it includes deep cleansing, targeted extractions, and customized treatments to help balance and heal breakouts. If you're looking for a treatment that focuses specifically on extractions, our Signature Extraction service is a great option. Additionally, our LED Blue Light Therapy add-on can help target acne-causing bacteria and reduce inflammation.

Do you have an anti-aging facial?

Yes, our Longevity Signature Facial is specifically designed to reduce fine lines, boost collagen, and restore skin elasticity. It includes red light therapy, exosome treatments, and collagen masks to deeply rejuvenate the skin. This is the perfect facial for those looking for long-term skin health and anti-aging benefits.

What is your cancellation policy?

We understand that plans can change. If you need to reschedule or cancel your appointment, please keep the following in mind: Cancellations or changes must be made at least 24 hours in advance to avoid fees.

Late cancellations (less than 24 hours' notice) will incur a fee of 50% of the service cost, charged to the credit card on file. Late arrivals may result in a shortened appointment, but the full treatment fee will still apply.To cancel or reschedule your appointment, you can:

  • Call us at (514) 240-0847
  • Follow the link in your confirmation email to cancel or reschedule online

If you have any questions, don’t hesitate to reach out!

I want to book, but I have a gift card

Payment is processed in-store after your service, so you can use your gift card at that time. Just make sure to bring it with you. When booking, we’ll ask for a credit card to secure your appointment, but it won’t be charged unless our cancellation policy applies.

Why do you need my credit card to book my appointment?

A credit card is required at the time of booking to uphold our cancellation policy, but it will not be charged in advance.

What makes Beauties Lab massages unique?

A 60-minute deep-cleansing back facial that combines expert skincare with relaxation. This treatment includes hydration, extractions, hot stones, and a scalp treatment for a smooth, purified, and refreshed back.

What is a HydraFacial and how is it different from a regular facial?

HydraFacial is a medical-grade treatment that uses patented technology to cleanse, extract, and hydrate the skin. Unlike a traditional facial, it uses a vortex-fusion device to deeply exfoliate and infuse serums with antioxidants, peptides, and hyaluronic acid.

Is HydraFacial suitable for all skin types?

Yes! HydraFacial is designed to be safe and effective for all skin types, including sensitive skin. It targets a wide range of concerns like fine lines, enlarged pores, uneven tone, and congestion.

How often should I get a HydraFacial?

For best results, we recommend getting a HydraFacial once a month. This helps maintain clear, hydrated, and glowing skin over time.

Is there any downtime after a HydraFacial?

No downtime! You can return to your daily activities immediately. Your skin will feel refreshed, hydrated, and look radiant right after the treatment.

Are there any contraindications for HydraFacial?

HydraFacial is generally safe, but it’s not recommended if you have an active rash, sunburn, rosacea flare-up, or open wounds. It’s also best to avoid it during pregnancy unless approved by your doctor. If you're using prescription retinoids or have recently had a chemical peel, consult your esthetician first.

Makeup Experiences

What is the Personalized Makeup Class?

This 90-minute one-on-one session is designed to help you master makeup techniques tailored to your face, style, and skill level. Whether you're a beginner or want to refine your skills, our experts will guide you step by step.

What is the Glow Soirée – Group Makeup Class?

A fun and interactive 2-hour group makeup class perfect for friends, events, or team bonding. You’ll learn pro tips and techniques while experimenting with makeup in a relaxed setting.

What is the Signature Makeup by Beauties service?

This 45-minute full-face makeup application gives you a polished, radiant look customized to your style. Ideal for special occasions, photoshoots, or a night out.

What is the Express Eye Makeup service?

A 15-minute quick eye makeup application that enhances your look with beautiful eyeshadow, liner, and mascara—perfect if you just need a touch-up or a bold eye look.

Do you use clean beauty products?

Yes! We prioritize non-toxic, high-performance products to ensure a flawless look while caring for your skin.

Can I book a group makeup session for an event?

Yes! The Glow Soirée is great for groups, but we can also create a custom group makeup experience for private events like bachelorette parties, birthdays, or corporate gatherings.

Lash & Brow Treatments

What is the Keratin Lash Lift?

A 60-minute treatment that lifts and enhances your natural lashes using a keratin-infused formula for a long-lasting curl and definition—no need for mascara or lash curlers! Results last 6 to 8 weeks.

What is the Keratin Brow Lamination?

A 60-minute treatment that restructures brow hairs to give them a fuller, lifted, and more defined look. Perfect for taming unruly brows or creating a sleek, fluffy effect. Results last 4 to 6 weeks.

What is Brow Tweezing?

A 20-minute precise shaping service using tweezers—ideal for sensitive skin or those who prefer a gentler alternative to waxing.

What is a Lash or Brow Tint?

A 15-minute semi-permanent dye treatment that enhances your natural lashes or brows by making them appear darker, fuller, and more defined. Results last 3 to 4 weeks.

How long do lash and brow treatments last?

Lash Lift: 6 to 8 weeks

Brow Lamination: 4 to 6 weeks

Lash & Brow Tint: 3 to 4 weeks

Are the products used safe?

Yes! We use high-quality, non-toxic, and gentle formulas to ensure the health and safety of your lashes, brows, and skin.

Beauties Lab Products

Are Beauties Lab products safe?

Yes! We carefully select clean, non-toxic, and high-performance skincare and beauty products that prioritize both effectiveness and skin health. Our selection is free from harmful ingredients like parabens, sulfates, and synthetic fragrances.

How are the products chosen?

Every product is handpicked by our experts based on its ingredients, performance, and sustainability. We test and approve each item to ensure it meets our high standards for quality and results.

Do you carry only clean beauty brands?

Yes! We are committed to offering clean, science-backed beauty products that deliver visible results without compromising on safety or ethics.

Are your products suitable for sensitive skin?

Absolutely! Many of our products are formulated for sensitive, reactive, or acne-prone skin. If you’re unsure, we can recommend the best options for your specific concerns.

Do you test products before selling them?

Yes! We thoroughly test and evaluate every product before it becomes part of our collection. If we wouldn’t use it ourselves, we won’t sell it!

Do you offer personalized product recommendations?

Yes! Our experts are here to guide you in selecting the best skincare and beauty products tailored to your unique needs. Book a free consultation with us, either in-store or online: book a free consultation

Are your products suitable for pregnant women?

Some of our products may be suitable for pregnant women, but we recommend consulting the ingredient list for each product and speaking with a healthcare professional before use. If you need guidance, feel free to reach out to our team for recommendations.

My online order

What is your shipping policy?

We ship everywhere in Canada & the continental U.S. (excluding Hawaii, Puerto Rico & Alaska).

We do not ship to freight forwarding locations, hotels, PO Boxes, Military (APO/FPO), or Puerto Rico.

For US deliveries, the shipping cost will be determined at checkout, depending on your location and the size of your order. We’ll offer several delivery options with different carriers.

What is your return & exchange policy?

If you have an allergic reaction to a product, please let us know within 48 hours. Please send us details of what happened with pictures of the allergic reaction.

All online purchases shipped to the US are non-returnable, non-exchangeable and non-refundable, unless otherwise agreed to in writing by our team. Please contact us by email at operations@beautieslab.co if you have any problem with your purchase.

How long should it take to receive my order?

All stock orders will be processed and shipped within 2 days of purchase, Monday to Friday at noon, Eastern Time.

We try our best to make it as fast as possible for you! :)

If you place an order after 12:00 (noon) EST on a Friday, your order will be processed on the next business day.

Please keep in mind that this may change or be delayed during holidays and weekends.

Does Beauties Lab offer free shipping?

Yes, we offer free shipping within Canada for orders of $135 or more. For orders under $135, a flat fee of $13.95 applies.

What should I do if I have an allergic reaction to a product?

If you experience an allergic reaction to a product, please inform us within 48 hours. Include a description of the issue, the product used, any other products used in combination (if applicable), and photos of the reaction.

What payment methods does Beauties Lab accept?

Our physical locations and online store are cash-free. We accept debit cards, Visa, and MasterCard. Warehouse pickup is available in Boisbriand

Can I pick up my order in-store?

At the moment, we only offer pickup from our warehouse in Boisbriand. Pickup hours are from 8 AM to 12 PM and 1 PM to 4 PM.

I received a gift card, but I don’t see how to redeem it.

To use your gift card, enter the unique code at checkout in the designated field. If you are experiencing any issues, please contact our customer service team for assistance.

How can I access my rewards points?

You can check your Beauties Rewards points balance by logging into your Beauties Rewards account via this link. Please note that there may be a short delay before the login window for the loyalty program appears. Once logged in, you will be able to see your balance in the designated section.

How can I redeem my points?

You can redeem your Beauties Rewards points directly from your Beauties Rewards account. Log in via this link and wait a few moments if the login window does not appear immediately. Once in your personal space, you will be able to convert your points into rewards applicable to your next purchases.

Can I come shop without an appointment?

Yes, our store is open Wednesday to Friday: 11am–6pm and Saturday & Sunday: 10am–5pm.