Frequently Asked Questions

Don't worry, we're here to answer all of your questions!

If yours isn't displayed in our F.A.Q, please chat with us by clicking on the chat icon at the bottom of your screen.

Please contact us if we can act to solve a potential mishap on our end. :)

Holiday Season

For delivery

Greater Montreal: December 22, 12pm.

Rest of Quebec & Canada: December 20, 12pm.

For in-store pick up

December 24, 4pm.

Of course! We are open until 4pm.

The boutique closes at 4pm on December 24 & December 31st.

We are closed on December 25 and January 1st.

We are open regular hours any other day. :)

My Order

We ship everywhere in Canada. Unfortunately, we don't offer international shipping yet.

Free shipping on all orders $105+. Under this amount, shipping is of a fixed fee of $11.95.

Pickup available at our boutique at 10 Av. Laurier Ouest, Montréal, H2T 2N3. :)

If you have an allergic reaction to a product, please let us know within 48 hours.

You have 15 days after receiving your order to return an unopened item, online & in store.

The refund will be made according to the original payment method.

Please have your receipt with you & allow us 24 to 48 hours to process the return.

The shipping cost of online returns is the responsibility of the client.

Once your package has been shipped, you should receive an email with your tracking number for any purchase of $25+.

If you have not received the email, please check your spam.

If you still can't find your tracking email, please contact us and we'll help you.

All stock orders will be processed within 2 to 5 days of purchase, Monday to Friday at noon, Eastern Time.

We try our best to make it as fast as possible for you! :)

If you place an order after 12:00 (noon) EST on a Friday, your order will be processed on the next business day.

Please keep in mind that this may change or be delayed during holidays and weekends.

My Account & My Rewards

Just click on the person icon on the top right of your screen, next to the shopping cart, or click right here. :)

Log in or click create an account to sign up!

Have you checked if you have an account with us?

You might have ordered from us before, but this doesn't guarantee that you created an account on our website. Oops!

To do so, just click on the "person" icon on the upper right of your screen, and click "Create an Account", or register here.

If you do have an account, not to worry! Just follow these steps :

1. Click on the person icon on the top right of your screen, next to the shopping cart, or click right here;

2. Click forget password. You will receive an email at the address you used to create an account with us to change it;

3. If the problem persists, please chat with us by clicking on the chat icon at the bottom right of your screen;

4. Repeat step one and sign up with your new password! :)

Please contact us if you still can't access your account.

Unfortunately, yes. Since our booking platform is different than our e-commerce platform, you will need to create an additional account.

Please note that creating an account on our booking platform is essential to book a service with us. If you do not have an account, you will unfortunately be unable to book a service!

But not to worry! You can still use the same email and all of your information stays confidential. It will not be shared with anyone.

Yes, we do! You can click on the bubble with a gift icon at the bottom of this page to see all the ways you can earn & redeem points.

Psst... You can even refer a friend and get $10 off! :)

More questions? Please check out our answers below.

No, you don't need to create an account to earn points!

However, you will need an account to redeem the points you've earned.

Please create an account with the same email you've used for your previous orders with us. By doing so, your points will automatically be added to your new account.

If you've used more than one email address to complete orders with us and would like all of your points under the same email, please contact us.

To redeem your points, please make sure to:

1. Log in or sign up here;

2. Click on the bubble with a gift icon at the bottom of your screen;

3. Check out your rewards and redeem your points!

To access your rewards, please make sure to:

1. Log in or sign up here;

2. Click on the bubble with a gift icon at the bottom of your screen;

3. Check out your rewards and redeem your points!

Please contact us if you need more instructions on how to access your rewards.

Boutique & Opening hours

No, you don't need an appointment! Our opening hours are...

Monday & Tuesday : Closed

Wednesday : 11am-5pm

Thursday & Friday : 11am-6pm

Saturday & Sunday: 10am-4pm

Monday & Tuesday : Closed

Wednesday : 11am-5pm

Thursday & Friday : 11am-6pm

Saturday & Sunday: 10am-4pm

Click here to see the parking map we created for you (FR only)!

There is paid parking on St. Laurent Boulevard and Laurier Avenue West:

- On St. Laurent Boulevard, between St. Joseph Boulevard and Laurier Avenue;

- Along Laurier Avenue West, between St. Laurent Boulevard and Clark Street, and on St. Urbain Street;

- On Saint-Laurent Boulevard, near the Saint-Laurent / Laurier West intersection.

The boutique is at a 7-10 minute walk away from Laurier metro (800 m).

There are several bus stops very close to the boutique (line 51, 55, 46, 30, 80).

You can also use Communauto! There is a Communauto station close to the Laurier / St-Urbain intersection.

The boutique is easily accessible by car, as well.

There is a vintage elevator for accessibility inside the premises.

If you have reduced mobility, are in a wheelchair, or need assistance to access the building from outside, please call us at (514) 240-0847 when you're downstairs so we can come help you climb up the entry stairs. It would be our pleasure!

Treatments, Lash, Brow & Makeup Services

Unfortunately, yes. Since our booking platform is different than our e-commerce platform, you will need to create an additional account.

Please note that creating an account on our booking platform is essential to book a service with us. If you do not have an account, you will unfortunately be unable to book a service!

But not to worry! You can still use the same email and all of your information stays confidential. It will not be shared with anyone.

Click here to book an appointment for any of our services.

Please note that if you need to cancel your appointment 24 hours or less before your appointment, our cancellation policy will unfortunately have to be applied.

There are three ways to reschedule or postpone your appointment:

You can call us at (514) 240-0847, and we will be happy to help you!

OR

You can easily reschedule your appointment online by cancelling it and booking a new appointment:

1. Click here and log in to your Booker account;

2. Click on "Rendez-vous" or click here, select the appointment you want to reschedule or postpone and click on "Annuler" to cancel your appointment;

3. Go back on the "Rendez-vous" page or click here (you need to be logged in). Select the appointment you want to reschedule or postpone and click on "Faire une autre réservation" to book a new appointment.

OR

You can send us an email at rendezvousbeautieslab@gmail.com.

Yes, you can cancel your appointment without fee if done more than 24 hours before your appointment.

If you need to cancel your appointment 24 hours or less before your appointment, our cancellation policy will unfortunately have to be applied. 50% of the appointment(s) charge will be charged to your credit card.

If you need to cancel your appointment 24 hours or less before your appointment(s), 50% of the appointment(s) charge will unfortunately have to be charged to your credit card.

Please click here for more information on our cancellation policy (and why we decided to implement it)!

It is unfortunately not possible as of now. You can currently book the Makeup Class for one person or for a group of 5 to 6 people!

One facial a month would be ideal for each person since the skin regenerates on a 28-day cycle so it's like working on new skin each time.

It can be different for everyone!

If you have a good routine at home, you can afford to come in a little less often, every 3 months or so to give your skin a little refresh.

If you are someone who doesn't take care of your skin as well at home, it would be nice to come more often, about every month.

Someone who needs a lot of extractions should come in every 2 to 4 weeks.

You don't have to worry, all of our treatments & services are safe for pregnancy.

We always ask for you to fill out a health form before any treatment, so please let us know about your pregnancy. :)

Yes, all our treatments are preceded by a small consultation to really target the right care for your skin.

Since milia require needles, estheticians are not allowed to remove them. You must make an appointment with a dermatologist to have them removed.

Skincare & Beauty Products

Because it lacks water and not fat, a moisturizing serum will help.

Click here to check out all our skincare recommendations for dehydrated skin.

Click here to book a 30-minute free virtual or in-store consultation with one of our skin specialists to help you choose the right products for you.

Yes! Some oils help regulate sebum in oily skin.

Click here to check out all our skincare for oily skin.

If you'd rather have a matte look during the day, you can apply your oil strictly as part of your evening routine.

Gentle movements from the chin to the ears to improve lymphatic & blood circulation.

Can also be used to reduce tension in the neck and shoulders.

Click here to buy the Minēra Gua Sha.

The two most important products are sunscreen and moisturizer.

Why? The sun is the external factor that has the greatest impact on skin. Wrinkles are a sign of deep dehydration, so keeping the skin hydrated and protected is already a very good start.

Collagen production in the skin starts to slow down after the age of 25 so it might be interesting to add an ingredient that helps stimulate it into the routine, especially peptides.

Click here to check out all of our age-friendly skincare products for wrinkle prevention & mature skin.

Yes, absolutely. All of the products we carry are cruelty-free.

Please click here for more information on how we carefully & selectively curate our product selection.

All of our products are safe to use while pregnant or nursing, but we recommend to consult your physician before using the products that we haven't clearly deemed as pregnancy-safe on our website.

We were extra careful with our pregnancy-safe selection just to respect everyone's potential boundaries. Every pregnancy is different!

Click here to book a free consultation with one of our skin specialists or makeup artists, if you'd like personal recommendations on which products to use during your pregnancy. :)

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