Shipping, Return & Promotional Policy

For US deliveries, the shipping cost will be determined at checkout, depending on your location and the size of your order. We’ll offer several delivery options with different carriers.

All stock orders will be processed within 3 to 5 days of purchase, Monday to Friday at noon, Eastern Time. If you place an order after 12:00 (noon) EST on a Friday, your order will be processed on the next business day. Please keep in mind that this may change or be delayed during holidays and weekends.

At the moment, we only ship to Canada and the continental U.S. (excluding Hawaii, Puerto Rico & Alaska).

We do not ship to freight forwarding locations, hotels, PO Boxes, Military (APO/FPO), or Puerto Rico.

By placing an order, customers from the U.S. consent and are responsible for payment of potential customs and duty fees.

Once a package has been shipped, you will receive an email notification with your tracking number for any purchase of $25 or more. If you have not received the email (even in your "spam" folders), please send an email to hello@beautieslab.co and we can help you troubleshoot.

All online purchases shipped to the US are non-returnable, non-exchangeable and non-refundable, unless otherwise agreed to in writing by our team.

Please contact us by email at operations@beautieslab.co if you have any problem with your purchase.

If you have an allergic reaction to a product, please inform us within 48 hours.

Please write to us at hello@beautieslab.co describing your issue, the product used, any other products used in combination if applicable, and send us photos of the reaction.

We will respond within 2 working days at the latest.

All sale items, discounted items, or gifts with purchase are final sales and cannot be refunded or exchanged.

All gift cards and electronic gift cards are non-refundable or exchangeable.

Our physical and online locations are free of cash! Online, we accept Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Discover & Diners Club. In store, we accept debit, Apple Pay, Visa and MasterCard. We do not accept international credit cards.