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Cancellation, Delivery & Exchange Policies

Cancellation policy

If you cancel 24 hours or less before your appointment or do not show up to it, a 50% fee will be charged to the credit card registered at the time of reservation.

Because life is full of unexpected moments and we understand them, here's a short video that explains the reasons behind our cancellation policy for our services!

 

Delivery & Exchanges

In-store pick-up

You can avoid shipping costs by picking up your package in store. We will write to you to make an appointment for a pick-up. Please bring your order number and identification. :)

Delivery free of charge

Delivery is free of charge for all orders of $105 and over. Otherwise, a fixed fee of $11.95.

Returns and exchanges

We like the products we offer, but if something is not for you, we have a return policy. Online purchases can be returned within 15 days of receipt of the order, using the original payment method. We do not accept articles that have been opened. The cost of returning to the Beauties Lab is the responsibility of the customer.

Returns in store

You have 15 days to return your item. Please have your purchase receipt on hand. For items that are sealed and unused, a full refund will be made using the original payment method. For items that are open, there is no return or exchange.

It is possible to return an online purchase to the store. Please make sure to bring your order number and the items you are returning so that we can handle your return. Please allow 24 to 48 hours for processing the return. The refund will be made according to the original payment method.

Allergic reactions

If you have an allergic reaction to a product, please contact us within 48 hours to let us know.

Shipping orders

All stock orders will be processed within 3 to 5 days of purchase, Monday to Friday at noon, Eastern Time. If you place an order after 12:00 (noon) EST on a Friday, your order will be processed on the next business day. Please keep in mind that this may change or be delayed during holidays and weekends.

International shipping

For the moment, we only ship to Canada.

Once a package has been shipped, you will receive an email notification with your tracking number for any purchase of $25 or more. If you have not received the email (even in your "spam" folders), please send an email to hello@beautieslab.co and we can help you troubleshoot.

Method of payment

Our physical and online locations are free of cash! Online and in store, we accept debit, Visa and MasterCard. We do not accept international credit cards.



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